SteadyWell Coaching – With Janna Harris

Terms & Cconditions

TERMS AND CONDITIONS

Last updated: August 2026

Welcome to SteadyWell Coaching by Janna Harris. By accessing this website or using health and wellbeing coaching services, you agree to the following Terms & Conditions.

Please read them carefully before using this website or engaging in coaching services.

1. About the Service

SteadyWell Coaching by Janna Harris provides health and wellbeing coaching services designed to support lifestyle, wellbeing, and behavioural change.

Services may include:

  • One-to-one coaching
  • Online coaching sessions
  • In-person coaching sessions
  • Educational resources
  • Lifestyle and wellbeing support

Coaching services are educational and supportive in nature and are not medical, psychological, or clinical treatment services.

2. Medical Disclaimer

Health coaching does not replace medical advice, diagnosis, or treatment from a qualified, registered, or regulated healthcare professional

You should always consult your GP or another appropriately qualified, registered, or regulated healthcare professional regarding medical concerns or before making significant health, nutrition, exercise, or lifestyle changes.

By using this website or services, you acknowledge responsibility for your own health decisions.

Please also review the full Medical Disclaimer available on this website.

3. Eligibility

Clients must be aged 18 years or over to book coaching services.

4. Appointments and Booking

Appointments may be conducted:

  • Online
  • By phone
  • Or face-to-face in or around Caldicot
  • Booking availability and scheduling may be subject to change where necessary.

Clients are responsible for providing accurate contact information when booking appointments.

5. Payments

Payment terms, pricing, packages, and session fees will be communicated before coaching begins.

Payment will be required in advance unless otherwise agreed.

Failure to complete payment may result in cancellation or suspension of services.

6. Cancellation and Rescheduling

Clients are requested to provide at least 48 hours’ notice to cancel or reschedule.

  • Cancellations made between 48 and 24 hours before the appointment may be charged at 50% of the session fee
  • Cancellations made less than 24 hours before the appointment, or missed appointments, may be charged in full

Reasonable discretion may be applied in exceptional circumstances.

7. Termination of Services

SteadyWell Coaching by Janna Harris reserves the right to refuse or discontinue coaching services at any time where it is reasonably considered appropriate, including where:

  • coaching is no longer suitable for the client’s needs
  • there are concerns about safety, wellbeing, or scope of practice
  • there is inappropriate or unacceptable behaviour

Where possible, reasonable notice will be given.

8. Coaching Relationship

Health and wellbeing coaching is a collaborative process intended to support personal development, wellbeing, and sustainable lifestyle change.

Results vary between individuals, and no guarantees are made regarding outcomes or specific results.

Coaching outcomes are not guaranteed and depend on individual circumstances and engagement.

Clients remain responsible for:

  • their own choices,
  • actions,
  • wellbeing,
  • and healthcare decisions.

9. Confidentiality

Personal information shared during coaching sessions will be treated confidentially and handled in accordance with the Privacy Policy.

Information may only be disclosed:

  • where required by law,
  • where there is a safeguarding concern or risk of harm,

or with the client’s consent

10. Record Keeping

Coaching notes and client records may be securely stored on password-protected systems for up to 7 years following the end of the coaching relationship.

Further information can be found in the Privacy Policy.

11. Intellectual Property

All content on this website, including text, branding, graphics, downloads, and materials, remains the intellectual property of SteadyWell Coaching by Janna Harris unless otherwise stated.

Content may not be copied, reproduced, distributed, or commercially used without written permission.

12. Website Use

Users agree not to:

  • misuse the website,
  • attempt unauthorised access,
  • distribute malicious software,
  • or use the website unlawfully.

Website content is provided for general information only and may be updated or changed without notice.

13. External Links

This website may contain links to third-party websites for informational purposes.

SteadyWell Coaching by Janna Harris is not responsible for the content, availability, or privacy practices of external websites.

14. Limitation of Liability

To the fullest extent permitted by law, SteadyWell Coaching by Janna Harris shall not be liable for:

  • indirect or consequential loss,
  • loss of income,
  • loss of opportunity,
  • or any damages arising from the use of this website or coaching services.

Nothing in these Terms excludes liability where it would be unlawful to do so under UK law.

15. Changes to These Terms

These Terms & Conditions may be updated periodically.

The latest version will always be available on this website.

16. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts of England and Wales. 

17. Entire Agreement

These Terms & Conditions, together with the Privacy Policy, Medical Disclaimer and the Client Coaching Agreemen, form the entire agreement between the client and SteadyWell Coaching by Janna Harris.

18. Contact

If you have questions regarding these Terms & Conditions, please contact:

SteadyWell Coaching by Janna Harris
Caldicot
Email: Steadywellcoaching@gmail.co.uk