Privacy Policy
Last updated: August 2026
Welcome to SteadyWell Coaching by Janna Harris. Your privacy is important, and I am committed to protecting your personal information and handling it responsibly.
This Privacy Policy explains how your information is collected, used, stored, and protected when you use this website or engage with health and wellbeing coaching services.
1. Who I Am
SteadyWell Coaching by Janna Harris is a health and wellbeing coaching business based in Caldicot, offering in-person and online coaching services.
If you have any questions about this Privacy Policy or your personal data, you can contact:
Email: steadywellcoaching@gmail.com
Website: www.SteadywellCoaching.co.uk
2. Information I May Collect
I may collect and process the following information:
- Name
- Email address
- Phone number
- Emergency contact information
- Appointment details
- Coaching notes
- Lifestyle and wellbeing information shared during coaching sessions
- Health, lifestyle, and nutrition-related information relevant to coaching support
3. How Your Information Is Used
Your information is used to:
- Provide health and wellbeing coaching services
- Communicate about appointments and coaching sessions
- Maintain coaching records and session notes
- Support continuity of care and client progress
- Respond to enquiries
- Send newsletters or wellbeing updates where consent has been provided
- Improve website functionality and user experience
- Meet legal or professional obligations where applicable
Your information will only be used for legitimate coaching and business purposes.
4. Legal Basis for Processing
Under UK data protection law, I must have a lawful basis for processing your personal information.
Depending on the circumstances, I may process personal information on the following bases:
- Contract – where processing is necessary to provide health and wellbeing coaching services you have requested.
- Legitimate interests – where necessary to manage enquiries and operate my coaching practice, provided that these interests do not override your rights and interests.
- Consent – for example, where you have chosen to subscribe to newsletters or wellbeing updates.
- Legal obligation – where processing is necessary for me to comply with a legal obligation.
Health and other special category information
Information about your physical or mental health is classed as special category personal data under UK data protection law and receives additional protection.
Where I process special category health information as part of providing health and wellbeing coaching, I require both an appropriate lawful basis under Article 6 UK GDPR and an additional condition under Article 9 UK GDPR.
For health information that you choose to provide for the purposes of coaching, I generally rely on your explicit consent under Article 9(2)(a) UK GDPR as the special category condition.
You may withdraw your consent to this processing at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn. Depending on the information involved, withdrawing consent may mean that I am unable to continue providing coaching safely or appropriately.
In exceptional circumstances, including where there is a serious risk of harm or a safeguarding concern, it may be necessary and lawful to process or share relevant information without relying on your consent. Any such decision will be considered according to the particular circumstances and applicable data protection law, and only information that is necessary and proportionate will be processed or shared.sibilities.
5. Third-Party Services
To help deliver coaching services and operate this website, I may use trusted third-party platforms and service providers.
This may include your name, email address, or session information where required to deliver services:
- Microsoft Teams and/or Zoom Communications for online coaching sessions and communication
- MailerLite for newsletters, email updates, or client communications
- Website hosting, booking, or analytics providers where applicable
These providers may process limited personal information on my behalf in order to deliver their services securely and effectively.
I take reasonable steps to use reputable providers that maintain appropriate privacy and security standards.
You can review their privacy policies on their respective websites:
6. Health Information
Some information shared during coaching sessions may relate to your physical or mental health and may be classed as special category personal data under UK data protection law.
This information is treated confidentially and handled with appropriate care and security. Further information about the lawful basis and special category condition I rely upon when processing health information is provided in Section 4 above.
Health coaching is not a substitute for medical advice, diagnosis or treatment from an appropriately qualified healthcare professional.
Further information about the scope and limitations of coaching can be found in the Medical Disclaimer.
7. Storage and Security of Your Information
Client records and coaching notes are stored securely on a password-protected computer and/or secure digital systems.
Reasonable measures are taken to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration.
While no method of transmission or storage is completely secure, appropriate steps are taken to safeguard your information.
8. How Long Information Is Kept
Coaching records and notes may be retained for up to 7 years after the end of the coaching relationship, unless a longer retention period is required by law or professional obligations.
After this period, records will be securely deleted or destroyed.
9. Sharing Your Information
Your information will not be sold or shared with third parties for marketing purposes.
Information may only be shared:
- where required by law,
- where there is a serious safeguarding concern,
- or with your explicit consent.
10. Your Rights
Under UK data protection law, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your information where appropriate
- Withdraw consent where processing is based on consent
- Object to certain uses of your information
- Lodge a complaint with the UK supervisory authority, the Information Commissioner’s Office (ICO)
More information about data protection rights can be found via Information Commissioner’s Office (ICO).
11. Cookies and Website Functionality
This website does not intentionally use cookies for analytics or marketing purposes.
Some essential cookies may be used by the website platform and contact forms (such as WPForms) to ensure the site functions correctly and securely.
Newsletter signup forms provided by MailerLite may process personal information in accordance with your consent when you choose to subscribe.
No non-essential cookies are knowingly used at this time. If this changes in the future, this Privacy Policy will be updated accordingly.
12. Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect legal, operational, or service changes.
The latest version will always be available on this website.
13. Contact
If you have questions about this Privacy Policy or how your information is handled, please contact:
Janna Harris, SteadyWell Coaching by Janna Harris
Caldicot
Email: Steadywellcoaching@gmail.com